http://www.thinksmart.com/library/BigTenInnovationKillers.htm
1. Not creating a culture that supports innovation
2. Not getting buy-in and ownership from business unit managers
3. Not having a widely understood, system-wide process
4. Not allocating resources to the process
5. Not tying projects to company strategy
6. Not spending enough time and energy on the fuzzy front-end
7. Not building sufficient diversity into the process
8. [...]

http://www.cashedge.com/pressRoom/press_20040505_cashedge.html
NEW YORK, NY – May 5, 2004—Citibank today announced the introduction of complete online account opening, the latest innovation to its award-winning online banking service, Citibank.com. Using the new account-opening feature, customers can open a Citibank account through one simple online session without having to mail in paperwork and wait up to the several weeks [...]

http://www.findarticles.com/p/articles/mi_m0EIN/is_2005_Oct_31/ai_n15766432
“We conducted a rigorous review of internal and external servicing options before selecting Citigroup,” says Gerald Mazzari, Chief Operating Officer of Lazard Asset Management. “For us, just as significant as Citigroup’s capabilities in account management and record-keeping, is its innovative approach to solving some of the intractable problems in servicing SMA accounts. By outsourcing administrative [...]

Citibank Builds Remittance Products Designed for Mexican Migrants, with Banamex (May 2004)
Financial institutions in the US have become increasingly interested in the remittance market, especially the Mexican market. Following the acquisition of Banamex by Citigroup in 2001 and a decision to enter into the Mexican remittance market in a decisive way, Citibank launched a new [...]

From BusinessWeek, June 25
Today she’s crafting her role at Citigroup in the fashion of a Silicon Valley venture capitalist. With strong backing from Prince, Radin is building a portfolio of small, ethnographically derived and metric-proven innovation ideas. Like any good VC, Radin expects some to fail. But that’s good. “We are building failure into the [...]