An innovation project team approached me last week, well into the solution development phase of the program:
“We’ve run into a bit of a crossroads with respect to defining the scope of our project. We’ve come up with 2 outlines (full details attached)…The group thinks that both ideas have merit; although the main focus of each [...]

The young “high-potentials” I often work with at my financial services clients tend to be a confident bunch. Some of them sell complex products and services to very sophisticated clients who will eat them for lunch if they sense hesitancy or uncertainty. Others constantly make high stakes decisions in rapidly changing markets, dealing with uncertainty [...]

This week marks the midpoint of an innovation program and I repeated to the teams Rosabeth Moss Kanter‘s “law” that every innovation will look like a failure at some point in the middle. The difference between success and failure is how long people persist before they give up. One of the reasons she cites is [...]