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	<title>Mohr Collaborative &#187; ICE Update</title>
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		<title>Metabolix and the wave</title>
		<link>http://www.mohrcollaborative.com/ice-update/metabolix-and-the-wave</link>
		<comments>http://www.mohrcollaborative.com/ice-update/metabolix-and-the-wave#comments</comments>
		<pubDate>Fri, 23 Mar 2007 16:52:10 +0000</pubDate>
		<dc:creator>emankin</dc:creator>
				<category><![CDATA[ICE Update]]></category>

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		<description><![CDATA[Metabolix stock looks like a hit. The Cambridge-based company produces “green plastics” from biomass – materials like wood or corn which can decompose over time. This contrasts with petroleum-based plastics, which do not biodegrade.

Since the company went public last October, its stock price has moved from about $15.50 to a high of over $20. It is currently trading at around $18. It has a production partnership with agribusiness giant ADM and a market cap of around $350 million.]]></description>
			<content:encoded><![CDATA[<p>Our fifth Idea-to-Profit Summit will be held at Babson Executive Education on May 15<sup>th</sup> and 16<sup>th</sup>.  The focus will be on measuring innovation performance.  Here’s a link for more information: <a href="http://www3.babson.edu/Bee/research/ice/ideatoprofit.cfm">http://www3.babson.edu/Bee/research/ice/ideatoprofit.cfm</a></p>
<p>Metabolix and the Wave</p>
<p>March 26 2007</p>
<p>Metabolix stock looks like a hit.  The Cambridge-based company produces “green plastics” from biomass – materials like wood or corn which can decompose over time.   This contrasts with petroleum-based plastics, which do not biodegrade.</p>
<p>Since the company went public last October, its stock price has moved from about $15.50 to a high of over $20.  It is currently trading at around $18. It has a production partnership with agribusiness giant ADM and a market cap of around $350 million.</p>
<p align="center"><!--[if gte vml 1]&amp;amp;amp;amp;amp;gt;                                                  --><!--[if !vml]--><img width="216" height="280" src="///C:/DOCUME%7E1/ERICMA%7E1/LOCALS%7E1/Temp/msohtml1/01/clip_image001.jpg" /><!--[endif]--></p>
<p align="center">
<p align="center">Metabolix’ biodegradeable plastics</p>
<p>Carl Berke is the Associate Director of the Center for Innovative Ventures at Partners Healthcare.  He has been following green plastics for over twenty years, both as a research scientist (he has his PhD in chemistry), a concerned citizen (he served on the town of Brookline’s Solid Waste Advisory Committee for 2 years), and an investor.</p>
<p>Berke passed on the opportunity to invest in Metabolix before it went public, when its capitalization was around $100 million, and (perhaps as a result) remains skeptical about the long-term prospects of the business.</p>
<p>He’s not alone in his skepticism.  In December, 2005, I wrote about the dissolution of a Dow-Cargill joint venture to produce another type of environmentally friendly plastic.  Dow had just given its share back to Cargill, taking an estimated loss of $750 million on the transaction.</p>
<p>The economic challenges faced by green plastics have stumped many companies.   In the last twenty years, there have been at least two prior starters in the category:  Monsanto, with a product called Biopol, and Warner-Lambert, with a product called Novon.  Both of these companies bet and lost big on microbial produced plastics.</p>
<p>Dr Berke points out that green plastics predate the petroleum-based kind. Some of the earliest kinds of plastics, like celluloid and cellophane, for example, were derived from cotton and wood.</p>
<p>According to Berke, the problem with green plastics is less the technology itself and more the ways that plastic fits into existing systems of waste disposal.</p>
<p>He told me:</p>
<p>“Municipalities have a variety of options for processing their trash.  Landfills are regulated by local, state and federal authorities to ensure that there can be no leakage from landfill contents that could potentially contaminate groundwater.  That means that buried trash is effectively mummified due to the absence of water.  This poses a major barrier for biodegradeable plastics, since they must have moisture to decompose.  A century from now, those biodegradable plastics will not have degraded – they’ll be preserved in their existing form.  So the technology can’t deliver its major benefits, due to the necessary requirements of our municipal waste disposal systems.</p>
<p>“Now consider the upstream effects – the energy-intensive systems required to grow, extract and process the microbial or plant materials into final product. Bioprocessing – converting organic material to plastic &#8212; is not cheap.  Even farming, of course, consumes oil in its own right.  It remains unclear that the net fossil fuel use from biodegradable plastics is lower than would be the case by converting the petroleum directly to plastic cups.</p>
<p>“Finally, the current solutions for plastic waste disposal are not so unsatisfactory as to demand a radical technology shift in raw materials.  Currently, most cities mandate that haulers recycle collected plastic waste &#8211; plastics are separated from the waste stream and converted for reuse in new articles such as plastic lumber and fill fiber.  What is not recycled is usually incinerated, frequently with co-generation to produce electricity.  Think of the plastic as petroleum that was temporarily diverted into use as packaging on the way to being burned for electricity.”</p>
<p>As for Metabolix, he predicts that the stock price of the company will correlate with prices of oil futures, and that the IPO was timed with a peak.  “Premium price without premium performance is a hard sell,” says Dr Berke.</p>
<p>Let me suggest a slightly different scenario, building on the increasing momentum of the sustainability trend.  As I’ve talked to innovators and written about innovation trends, I’ve come to think of them like waves, and the companies, like Metabolix, like surfers.  Many of the surfers, like Dow and Cargill, are too early – they wait for the wave, and after several years, they begin to believe that it may never come.   Some of these companies decide to get out of the water – they write off their investments and move on.</p>
<p>A few companies are lucky enough (or patient enough) to be there when the wave finally does come.  DuPont, for example, has been investing in a variety of sustainability initiatives for over a decade.  Vik Prabhu, a business development manager from DuPont, was one of the DuPont executives who worked on a few of these projects.  He noted:</p>
<h4>“It was very tough.  Because the market has been very slow to adopt green technology.  And green alone, we found out the hard way, is not sufficient to sell a product.”</h4>
<p align="right">Vik Prabhu, New Business Development Manager, DuPont</p>
<p>After years of investing and waiting for the wave, DuPont is now emerging as one of the leaders in sustainability.  In fact, the company recently said it expects to derive additional revenue of $6 billion by 2015 as a result of its sustainability efforts.</p>
<p>Perhaps Metabolix is positioned in the right place at the right time, with a technology that is getting ready to pay off after more than 20 years and hundreds of millions of dollars of investment.  Dr Berke doesn’t think so.  But, evidently, many other investors do.</p>
<p>More information:</p>
<ol>
<li>Metabolix home page is <a href="http://www.metabolix.com/">here</a>.</li>
</ol>
<ol>
<li>Carl Berke is available <a href="mailto:cberke@partners.org?subject=ICE%20Update%20on%20Metabolix">here</a>.</li>
</ol>
<ol>
<li>My update on the Cargill/Dow joint      venture is <a href="http://www.biz-architect.com/cargill_dow_and_green_innovation.htm">here</a>.</li>
</ol>
<ol>
<li>DuPont’s press release on      sustainability is <a href="http://vocuspr.vocus.com/VocusPR30/Newsroom/Query.aspx?SiteName=DupontNew&#038;Entity=PRAsset&#038;SF_PRAsset_PRAssetID_EQ=103458&#038;XSL=PressRelease&#038;Cache=">here</a>.</li>
</ol>
<ol>
<li>I wrote a piece on trends that      will be forthcoming in the May 2007 issue of the journal <em>Research      Technology Management. </em>When it’s published, it will be available <a href="http://www.iriinc.org/Template.cfm/?Section=ResearchTechnology_Management&#038;Template=/TaggedPage/TaggedPageDisplay.cfm&#038;TPLID=12&#038;ContentID=772">here</a>.</li>
</ol>
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		<title>Water Lilies and Innovation &#8211; a Guest Update</title>
		<link>http://www.mohrcollaborative.com/ice-update/water-lilies-and-innovation-a-guest-update</link>
		<comments>http://www.mohrcollaborative.com/ice-update/water-lilies-and-innovation-a-guest-update#comments</comments>
		<pubDate>Fri, 09 Mar 2007 18:02:13 +0000</pubDate>
		<dc:creator>emankin</dc:creator>
				<category><![CDATA[ICE Update]]></category>

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		<description><![CDATA[What does Claude Monet, the idiosyncratic French Impressionist painter, have in common with McDonald’s, the fast-food restaurant? At a mature age, both went through a radical re-interpretation of their “operations” in order to re-emerge with a new, successful approach.]]></description>
			<content:encoded><![CDATA[<p><span style="font-family: Palatino">This week’s guest update is written by Fred Mandell, Ph.D, one of the founders of a consulting firm called Hothouse Innovation.  Their website is <a href="http://www.hhinnovate.com/">http://www.hhinnovate.com/</a>. Enjoy …</span></p>
<p>What does Claude Monet, the idiosyncratic French Impressionist painter, have in common with McDonald’s, the fast-food restaurant?  At a mature age, both went through a radiMonetcal re-interpretation of their “operations” in order to re-emerge with a new, successful approach.</p>
<p><!--[if gte vml 1]&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;gt;                                                  --><!--[if !vml]--><!--[endif]--></p>
<p align="center">Detail from Monet’s Water lilies</p>
<p align="center"><img alt="Monet" src="http://ocw.mit.edu/NR/rdonlyres/Foreign-Languages-and-Literatures/21F-311Fall-2004/84610CB5-8916-4AD2-87DF-7F1999311573/0/monet_wl_green.jpg" /></p>
<p>In 1910, when French painter Claude Monet was 80 years old and much revered by the art world, he was commissioned by the French Prime Minister Clemenceau to paint a series of his “Water Lilies” for the French nation.</p>
<p>By this point in his career, Monet was a master of his technique.  Yet, as he undertook the commission, he found himself disappointed with what he was painting on his huge canvases.  He was simply repeating what he had already mastered, and his integrity would not allow him to do what he had always done.  Now, nearly infirm and with failing eyesight, Monet realized he had to begin anew, to set out in the direction of what he did not know, rather than simply trying to repeat himself&#8211;and thereby becoming obsolete in his own eyes.</p>
<p>Monet undertook a radical reinterpretation of his own beloved water lilies. He increased his color range.  He shifted his perspective.  He brought the viewer closer to the subject he was painting so that the viewer now felt as though he was actually wading through the lily pond itself.</p>
<p>Monet, even at an advanced age, insisted upon reinventing his art and himself.  He understood that just as the world would not stand still, neither should he.  The result of his self-reinvention?  Innovative paintings that continue to excite and inspire all who see them.</p>
<p>These kinds of shifts and reinventions don’t just happen in the art world.  In 2003, McDonalds reported the first ever quarterly loss in its 52 year history.  A change in CEOs brought in James Skinner who shifted the corporate strategy from one based on <em>external</em> growth through acquisition and increased numbers of stores to <em>internal</em> growth based on increasing same store revenues.  The result of its self-reinvention?  A reinvigorated McDonalds, with revenues shooting up 40% between 2002 and 2004.</p>
<p>In essence, McDonald CEO Skinner pulled a Monet.  He shifted perspective.  He demonstrated that a mature business, like a mature artist, can reinvent itself.  Both the artist and the CEO used the creative approach of changing perspective.</p>
<p>Monet’s story is one example of a consistent pattern &#8212; great artists use their creative skills to consistently reinvent their art.  Over the last 6 years, my colleague Kathleen Jordan, Ph.D., and I have been studying the approaches taken by more than 20 great artists, from da Vinci to de Kooning and Diebenkorn, regarding how they became great, and how they remained great over a long span of time.</p>
<p>From this study, we’ve been able to delineate seven core creative competencies.  We believe that these kinds of creative skills are systematic and vital in any innovative activity.  The seven core creative competencies are:</p>
<p><!--[if !supportLists]--><strong>1.      </strong><!--[endif]--><strong>Preparation</strong>:  Deliberately engaging in activities which predispose us to creative insight;</p>
<p><!--[if !supportLists]--><strong>2.      </strong><!--[endif]--><strong>Seeing</strong>:  The ability to observe without preconceived ideas;</p>
<p><!--[if !supportLists]--><strong>3.      </strong><!--[endif]--><strong>Leveraging Context</strong>:  Taking advantage of one’s understanding of the strategic and social environments in which one works and lives;</p>
<p><!--[if !supportLists]--><strong>4.      </strong><!--[endif]--><strong>Embracing Ambiguity</strong>:  Acting on opportunities presented by change and uncertainty;</p>
<p><!--[if !supportLists]--><strong>5.      </strong><!--[endif]--><strong>Risk Taking</strong>:  Taking action without certainty of outcome;</p>
<p><!--[if !supportLists]--><strong>6.      </strong><!--[endif]--><strong>Discipline</strong>:  Acting consistently whether or not one feels motivated;</p>
<p><!--[if !supportLists]--><strong>7.      </strong><!--[endif]--><strong>Collaboration:</strong>  Working with others towards a common end.</p>
<p><strong> </strong></p>
<p>These core creative competencies differ from traditional “creativity techniques” often employed during the idea generation phase of an innovation effort.  The seven creative competencies support innovation <em>throughout</em> the entire process from idea to execution.</p>
<p>Since these are <em>competencies</em>, that is, behavioral skills, they can be developed and measured. For artists like Picasso, these competencies lifted early talent to brilliance.  But for others, such as Matisse and Van Gogh, whose talent was not evident in their early years, working to develop the creative competencies catapulted their efforts to a level of originality and freshness that defined a whole new direction in art.</p>
<p><strong> </strong></p>
<p>I don’t have space here to discuss each of these competencies – let me just highlight one of these, collaboration, because what we found in our studies of the great artists may be surprising for those who see these men as solitary geniuses.</p>
<p><strong>Collaboration</strong></p>
<p><em> </em></p>
<p>“My paintings were never done until Braque said they were done and his were never done unless I told him they were done.”</p>
<p align="right">Pablo Picasso</p>
<p>Collaboration means working with others toward a common end.  We are collaborating when we:</p>
<p><!--[if !supportLists]-->·        <!--[endif]-->Believe that the outcome of collaboration will be better than what we could accomplish on our own</p>
<p><!--[if !supportLists]-->·        <!--[endif]-->Actively seek people with whom to collaborate</p>
<p><!--[if !supportLists]-->·        <!--[endif]-->Share ideas and techniques</p>
<p><!--[if !supportLists]-->·        <!--[endif]-->Experiment with ideas that come from another</p>
<p><!--[if !supportLists]-->·        <!--[endif]-->Build on others’ ideas whether or not we initially agree with them</p>
<p>The popular image of artists such as Picasso and Monet is that they were lone ranger, almost egomaniacal in their individuality, engaged in an isolated, Olympian search for artistic expression.  When we actually look at their lives, however, we find that they understood and appreciated the collaborative exchange of ideas with other artists.</p>
<p>Picasso, for instance, worked very closely with George Braque.  They claimed they were like mountain climbers, “tethered together” as they ascended the mountain of creative expression.  In fact, they are jointly credited with the seminal breakthrough of 20<sup>th</sup> Century art&#8212;cubism&#8212;which set the stage for modern art.</p>
<div>
<p align="center"><img alt="braque" src="http://www.litterales.com/peinture/1/33__ptt.jpg" />  <img height="293" alt="picasso" src="http://siteimages.guggenheim.org/gpc_work_midsize_70.jpg" /></p>
<p align="center"><strong>Which is Braque, which Picasso?</strong></p>
</div>
<p>They visited each other’s studios every day.  They even made physical changes to each other’s paintings which were gratefully accepted.  They worked so closely that it is often difficult to distinguish one artist’s painting from the other’s during this period.  Monet also collaborated with his contemporaries, especially Manet and Pissarro.  This cross-fertilization led to major breakthroughs for each of these artists. (The left-hand painting is Braque’s Le Portugais, from 1911/12.  The right-hand painting is Picasso’s The Accordionist, from 1911).</p>
<p>As in art, so in business.  When we peel the onion of how innovation occurs we rarely see it is the result of a lone innovator.  Even great innovators like Thomas Edison understood the need for collaborative relationships.</p>
<p>Today, companies are breaking out of the mindset that innovation needs to originate from exclusively inside sources.  Organizations as diverse as Procter &#038; Gamble and Netflix are increasingly calling for innovative ideas from outside sources.  These collaborative alliances build on the tradition of creative collaboration as modeled by many of the great artists.</p>
<p>More Information:</p>
<p><strong> </strong></p>
<ol>
<li>The information about McDonald’s      comes from an ICE update of 12 Feb 07.  That’s available <a href="http://www.biz-architect.com/mcdonalds_rising.htm">here</a>.</li>
<li>For more on Picasso and Braque,      see John Richardson’s book, A Life of Picasso, Volume II, 1907-1917      (Random House, 1996.) That’s available from Amazon <a href="http://www.amazon.com/Life-Picasso-John-Richardson/dp/071267358X/ref=sr_1_1/002-3402204-8165628?ie=UTF8&#038;s=books&#038;qid=1173399672&#038;sr=8-1">here</a>.</li>
<li>For more on the seven core      creative competencies, go to Hothouse Innovation, <a href="http://www.hhinnovate.com/">here</a>.</li>
</ol>
]]></content:encoded>
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		<title>McDonald’s Rising</title>
		<link>http://www.mohrcollaborative.com/ice-update/mcdonald%e2%80%99s-rising</link>
		<comments>http://www.mohrcollaborative.com/ice-update/mcdonald%e2%80%99s-rising#comments</comments>
		<pubDate>Mon, 12 Feb 2007 15:38:52 +0000</pubDate>
		<dc:creator>emankin</dc:creator>
				<category><![CDATA[ICE Update]]></category>

		<guid isPermaLink="false">http://mohrcollaborative.com/2007/02/12/mcdonald%e2%80%99s-rising/</guid>
		<description><![CDATA[The first months of 2003 were the worst period in the entire 52 year history of McDonald’s. In the fourth quarter of 2002, the company reported its first-ever quarterly loss. The company’s stock price hit a low of $12 a share in mid-March of 2003. Its CEO, Jack Greenberg, was fired by the board at the end of 2002. Operations were suffering and franchisees were losing money. At the time, Business Week called it “hamburger hell.”

Four years later, McDonald’s is prospering again. Its sales have grown 40% from the end of 2002 to the end of 2006. The company has quadrupled its dividend over the past five years, and its net income has quadrupled as well, to $3.5 billion in 2006. Its US market share is now three times that of its nearest competitors, Wendy’s and Burger King. This stellar performance has been reflected in its stock, which now trades at around $45.]]></description>
			<content:encoded><![CDATA[<p align="center" class="MsoNormal" style="text-align: center"><font face="Palatino Linotype">            <strong> 		<span style="color: black">“</span></strong><strong><span style="font-size: 14pt">We are clearly  		living through the death of the mass market</span>.”</strong></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p align="right" class="MsoNormal" style="text-align: right"><font face="Palatino Linotype"><strong> 		<span style="font-size: 10pt"> 		Mats Lederhausen, McDonald’s Strategy Chief, <em>Business Week</em>, March  		03</span></strong></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal"><font face="Palatino Linotype">		<span style="font-size: 10pt"> 		 </span></font></p>
<p><font face="Palatino Linotype">		</font> <font face="Palatino Linotype">		</font></p>
<p class="MsoNormal"><font face="Palatino Linotype">		            The  		first months of 2003 were the worst period in the entire 52 year history  		of McDonald’s.  In the fourth quarter of 2002, the company reported its 		<em>first-ever</em> quarterly loss.  The company’s stock price hit a low  		of $12 a share in mid-March of 2003.  Its CEO, Jack Greenberg, was fired  		by the board at the end of 2002.  Operations were suffering and  		franchisees were losing money.  At the time, <em>Business Week </em>called  		it “hamburger hell.”<br />
</font></p>
<p><font face="Palatino Linotype">		</font> <font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		Four years  		later, McDonald’s is prospering again.  Its sales have grown 40% from  		the end of 2002 to the end of 2006.  The company has quadrupled its  		dividend over the past five years, and its net income has quadrupled as  		well, to $3.5 billion in 2006.  Its US market share is now three times  		that of its nearest competitors, Wendy’s and Burger King.  This stellar  		performance has been reflected in its stock, which now trades at around  		$45.<br />
</font></p>
<p><font face="Palatino Linotype">		</font></p>
<p align="center" class="MsoNormal" style="text-align: center; text-indent: 0.5in"><font face="Palatino Linotype">		<!--[if gte vml 1]><v:shapetype id="_x0000_t75"  coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe"  filled="f" stroked="f">  <v:stroke joinstyle="miter"/>  <v:formulas>   <v:f eqn="if lineDrawn pixelLineWidth 0"/>   <v:f eqn="sum @0 1 0"/>   <v:f eqn="sum 0 0 @1"/>   <v:f eqn="prod @2 1 2"/>   <v:f eqn="prod @3 21600 pixelWidth"/>   <v:f eqn="prod @3 21600 pixelHeight"/>   <v:f eqn="sum @0 0 1"/>   <v:f eqn="prod @6 1 2"/>   <v:f eqn="prod @7 21600 pixelWidth"/>   <v:f eqn="sum @8 21600 0"/>   <v:f eqn="prod @7 21600 pixelHeight"/>   <v:f eqn="sum @10 21600 0"/>  </v:formulas>  <v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/>  <o:lock v:ext="edit" aspectratio="t"/> </v:shapetype><v:shape id="_x0000_s1025" type="#_x0000_t75" alt="" style='width:402pt;  height:166.5pt'>  <v:imagedata xsrc="mcdonalds_rising_files/image001.jpg" mce_src="mcdonalds_rising_files/image001.jpg" o:href="cid:image001.jpg@01C74E84.33C979C0" mce_href="cid:image001.jpg@01C74E84.33C979C0"/> </v:shape><![endif]--><!--[if !vml]--><img width="536" height="222" border="0" src="http://biz-architect.com/mcdonalds_rising_files/image001.jpg" /><!--[endif]--></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p align="center" class="MsoNormal" style="text-align: center; text-indent: 0.5in"><font face="Palatino Linotype">		<strong>McDonald’s  		Monthly Stock Price, Feb 03 – Feb 07</strong></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p align="center" class="MsoNormal" style="text-align: center; text-indent: 0.5in"><font face="Palatino Linotype">		<strong> </strong></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		One of the major  		factors behind McDonald’s resurgence has been a change in the <em>sources</em>  		of the company’s growth – from external to internal.  In 2002,  		McDonald’s was looking outside of its core business for growth.  At the  		time, the company had invested in a range of other chain restaurants,  		including Chipotle’s Mexican Grill, Donadio’s Pizza, and Pret a Manger  		sandwich shops.  </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		But these  		external investments faced a “move the needle” problem – new ideas and  		restaurant concepts, even if wildly successful, had little impact on the  		company’s overall performance. </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		These new  		concepts are no longer part of McDonald’s – the company either sold them  		off or closed them down over the last three years.</font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		<span style="font-size: 14pt">“We had lost our focus. We had  		taken our eyes off the fries.&#8221; </span></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p align="right" class="MsoNormal" style="text-align: right; text-indent: 0.5in"><font face="Palatino Linotype">		<span style="font-size: 10pt"> 		McDonald’s CEO James Skinner, in <em>Business Week, </em>Feb 07</span></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p align="right" class="MsoNormal" style="text-align: right; text-indent: 0.5in"><font face="Palatino Linotype">		<span style="font-size: 10pt"> 		 </span></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		Corporate focus  		has now shifted from growth via new stores to growing sales in existing  		stores.   In 2003, McDonald’s was opening up a new outlet somewhere in  		the world at the rate of one every 4 ½ hours.  This meant that corporate  		managers spent a lot of their time on real estate – for example, Ralph  		Alvarez, McDonald’s COO, estimated<span style="color: navy"> </span>that  		he was spending six to seven days of the month on real estate.  Now the  		company is adding less than 100 sites a year in the US.   And managers  		are working hard to improve same-store sales.  </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		McDonald’s is  		doing this both by improving the quality and consistency of its service  		and by innovating within all aspects of its operations.  Consider the  		range of change: </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="margin-left: 0.75in"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin-left: 1in"><font face="Palatino Linotype">		<span style="font-family: Wingdings">Ø      		</span> 		The company is pushing its franchisees to stay open 24 hours.   		Currently, nearly 40% of McDonald’s restaurants are open 24 hours, up  		from .5% in 2002;</font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="margin-left: 0.75in"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin-left: 1in"><font face="Palatino Linotype">		<span style="font-family: Wingdings">Ø      		</span> 		Many kitchens are being modified with a portable electric unit that will  		permit restaurants to serve breakfast all day long<span style="color: navy">.  		</span>Imagine Egg<span style="color: navy"> </span>McMuffins available  		24 hours a day;</font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="margin-left: 0.75in"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin-left: 1in"><font face="Palatino Linotype">		<span style="font-family: Wingdings">Ø      		</span> 		The product development process has been systematized and disciplined,  		so that new concepts are tested both for their attractiveness to  		customers and for their profitability and ease of preparation.  It’s  		hard to believe, but this wasn’t standard operating procedure before  		2003, when McDonald’s new product introductions were much more haphazard<span style="color: navy">.</span></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.25in"><font face="Palatino Linotype">		The new  		corporate focus on increasing same-store sales benefits McDonald’s  		franchisees directly.  This was not true for the previous geographic  		expansion approach, in which new restaurants took sales away from  		existing franchises. </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.25in"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal"><font face="Palatino Linotype">		<span style="font-size: 14pt"> 		&#8220;We&#8217;ve learned. We&#8217;ve evolved. We believe we&#8217;ve cracked the code in the  		United States.&#8221;</span> 		</font></p>
<p><font face="Palatino Linotype">		</font></p>
<p align="right" class="MsoNormal" style="text-align: right"><font face="Palatino Linotype">		<span style="font-size: 10pt"> 		McDonald’s CEO James Skinner, in <em>Business Week, </em>Feb 07</span></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p align="right" class="MsoNormal" style="text-align: right"><font face="Palatino Linotype">		<span style="font-size: 10pt"> 		 </span></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		The McDonald’s  		renaissance came from a change in strategy – the company stopped adding  		restaurants in the US and turned instead to increasing sales at existing  		outlets.  This led to new products, new layouts, and new approaches.     		While it may be true that the mass market is dying, the new 24-hour  		McDonald’s restaurants have been designed to serve a large number of the  		newly hatched market segments. </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		This change in  		strategy didn’t come easily, though.</font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		It often seems  		like big companies need to have near-death experiences before they  		evolve and learn to do something different.  The past twenty years have  		provided a large number of well-publicized examples of companies that  		had big stumbles, only to rebound.  Think of IBM and Hewlett Packard.</font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		 </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: 0.5in"><font face="Palatino Linotype">		Once companies  		declare that they’ve “cracked the code,” however, they are setting  		themselves up for a string of unpleasant surprises.  In many industries,  		the code for success keeps changing, and companies like McDonald’s  		prosper when they can bring themselves to change along with it.   		</font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal"><font face="Palatino Linotype"><strong> 		<span style="font-size: 10pt"> </span></strong></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal"><font face="Palatino Linotype"><strong> 		<span style="font-size: 14pt">More Information:</span></strong></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="margin-left: 0.5in"><font face="Palatino Linotype"><strong> 		 </strong></font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin-left: 0.75in"><font face="Palatino Linotype"><strong> 		<span style="font-family: Palatino Linotype; color: black">1.      		</span></strong><em> 		Business Week </em> 		reported on McDonald’s “Hamburger Hell” in March of 2003.  Here’s  		a 		<a style="color: blue; text-decoration: underline" href="http://www.businessweek.com/@@LWIXFoUQQDDeyAwA/magazine/content/03_09/b3822085_mz017.htm"> 		link</a> to that article. </font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin-left: 0.75in"><font face="Palatino Linotype"><strong> 		<span style="font-family: Palatino Linotype; color: black">2.      		</span></strong> 		Here’s a 		<a style="color: blue; text-decoration: underline" href="http://www.businessweek.com/magazine/content/07_06/b4020001.htm"> 		link</a> to the recent Business Week cover story on McDonald’s in its 5  		February 2007 issue.</font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin-left: 0.75in"><font face="Palatino Linotype"><strong> 		<span style="font-family: Palatino Linotype; color: black">3.      		</span></strong> 		Back in June of 2003, I wrote a piece for Cap Gemini’s <em>Focus 		</em>e-zine entitled “How would you fix McDonald’s?”  That’s reprinted 		<a style="color: blue; text-decoration: underline" href="http://www.biz-architect.com/fixing_mcdonalds_2003.htm"> 		here</a>.</font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin-left: 0.75in"><font face="Palatino Linotype"><strong> 		<span style="font-family: Palatino Linotype; color: black">4.      		</span></strong> 		McDonald’s new strategy may have benefited from the insights of  		author Chris Zook, who wrote <em>Profit from the Core</em> in 2001.   		That’s available from Amazon 		<a style="color: blue; text-decoration: underline" href="http://www.amazon.com/Profit-Core-Growth-Strategy-Turbulence/dp/1578512301/sr=8-1/qid=1170969464/ref=pd_bbs_sr_1/104-6305691-6925526?ie=UTF8&#038;s=books"> 		here</a>.</font></p>
<p><font face="Palatino Linotype">		</font></p>
<p class="MsoNormal" style="margin-left: 0.5in"><font face="Palatino Linotype"><strong> 		 </strong></font></p>
<p><font face="Palatino Linotype">		</font><span /></p>
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		<title>Measuring Innovation Performance</title>
		<link>http://www.mohrcollaborative.com/ice-update/measuring-innovation-performance</link>
		<comments>http://www.mohrcollaborative.com/ice-update/measuring-innovation-performance#comments</comments>
		<pubDate>Mon, 29 Jan 2007 17:34:55 +0000</pubDate>
		<dc:creator>emankin</dc:creator>
				<category><![CDATA[ICE Update]]></category>

		<guid isPermaLink="false">http://mohrcollaborative.com/2007/03/02/measuring-innovation-performance/</guid>
		<description><![CDATA[<p><span style="font-size: 14pt"> 		“Traditional measures of innovation such as market success are  		significantly lagging indicators. We&#8217;re interested in measures that are  		timely, meaningful, and, most importantly, actionable.”</span></p>
<p align="right" style="text-align: right" class="MsoNormal"><span style="font-size: 10pt"> 		David Burrage, Motorola research portfolio and processes manager, in <em> 		Business Week</em>, 28 April 2006</span></p>
<p class="MsoNormal">
</p><p style="text-indent: 0.5in" class="MsoNormal">How does your  		organization measure its innovation performance?</p>
<p class="MsoNormal">
</p><p style="text-indent: 0.5in" class="MsoNormal">Based on  		research we’ve done recently at the ICE Center, there seem to be several  		common themes and issues around commercializing innovation, applying to  		both new products&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p><span style="font-size: 14pt"> 		“Traditional measures of innovation such as market success are  		significantly lagging indicators. We&#8217;re interested in measures that are  		timely, meaningful, and, most importantly, actionable.”</span></p>
<p align="right" style="text-align: right" class="MsoNormal"><span style="font-size: 10pt"> 		David Burrage, Motorola research portfolio and processes manager, in <em> 		Business Week</em>, 28 April 2006</span></p>
<p class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">How does your  		organization measure its innovation performance?</p>
<p class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">Based on  		research we’ve done recently at the ICE Center, there seem to be several  		common themes and issues around commercializing innovation, applying to  		both new products and services.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">First,  		innovation effectiveness is an area of perennial concern &#8212; senior  		executives are always interested in assessing their company’s innovation  		performance.  At the same time, however, most companies do not have a  		systematic or standard way of capturing either investments in, or  		returns from, innovation.   As a result, measurement of innovation  		performance tends to be <em>ad hoc </em>in most companies, with  		considerable variation in measures used from year to year.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">Because  		innovation performance is not measured systematically, it doesn’t play a  		strong role in the performance evaluations of senior management.  For  		example, most senior managers have a growth target for their division or  		company, and they may be rewarded based on their ability to achieve this  		target.  The mechanisms by which they attain this growth, however, are  		usually unspecified.   Thus, all growth contributes equally, whether it  		comes from acquisition or from innovation.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">At the ICE  		Center, we’ve been looking at the ways that companies measure innovative  		activities for several years.  We’ve found it useful to distinguish  		across three categories of measures:</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: -0.25in; margin-left: 1in" class="MsoNormal"><span style="font-family: Palatino Linotype">1.      		</span><strong> 		Results-based  		measures, </strong>  		which focus on  		business outcomes, such as sales or profits, stock price or market  		valuation;</p>
<p class="MsoNormal">
<p style="text-indent: -0.25in; margin-left: 1in" class="MsoNormal"><span style="font-family: Palatino Linotype">2.      		</span><strong> 		Process  		measures, </strong>  		which<strong> </strong> 		capture the activities that contribute to these business outcomes, such  		as number of projects in the pipeline, time to market, or percent of  		sales from new products.</p>
<p style="margin-left: 0.75in" class="MsoNormal">
<p style="text-indent: -0.25in; margin-left: 1in" class="MsoNormal"><span style="font-family: Palatino Linotype">3.      		</span><strong>  		Project  		measures, </strong> 		which<strong> </strong> 		look at the returns and investments from specific innovation projects.   		Measures such as “time to cash” or ROI are calculated on a  		project-by-project basis;</p>
<p style="margin-left: 0.75in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">Each set of  		measures have their advantages and limitations.  Here’s a brief rundown.</p>
<p style="margin-left: 0.75in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal"><strong> 		Results measures  		– accounting for growth</strong></p>
<p class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">Most companies  		pursue innovation so that they can realize higher growth in sales and  		profits – they create and launch new products, services, or businesses  		which can increase revenues or margins.  But innovation is just one of  		many ways to get growth, so simply looking at overall growth rates does  		not capture innovation’s contribution.   For organizations without a  		strong history of innovation, for example, growth often comes via  		acquisition or geographical expansion.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">Companies could  		use growth accounting techniques to decompose the sources of a company’s  		sales or profit growth.  Economists have taken this approach in  		understanding sources of growth for the national or global economy  		(where they find that innovation plays a major role in contributing to  		total economic growth).  Companies could use a similar approach to  		decompose a company’s growth into contributions from such factors as  		innovations, acquisitions, and geographical expansion.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p class="MsoNormal">Regardless of the kind of accounting you use, as Motorola’s David  		Burrage noted above, the results-based measures are <em>lagging</em>  		indicators of innovation capability – they show the results of a  		company’s past efforts, but don’t provide good direction on the kinds of  		activities companies should undertake to get to these results.</p>
<p style="text-indent: 0.5in" class="MsoNormal"><strong>  		 </strong></p>
<p style="text-indent: 0.5in" class="MsoNormal"><strong> 		Process measures  		– leading indicators of innovation performance?</strong></p>
<p style="text-indent: 0.5in" class="MsoNormal"><strong> 		 </strong></p>
<p style="text-indent: 0.5in" class="MsoNormal">Wouldn’t it be  		great to have a few <em>leading</em> indicators of innovation performance  		– measures that could tell you how the company will be doing in the  		future, rather than being a reflection of the past?</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">Process  		measures, which look at innovation activities within the organization,  		may provide some of these leading indicators.  Here are a few types of  		popular process measures:</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: -0.25in; margin-left: 1in" class="MsoNormal"><span style="font-family: Wingdings">Ø      		</span> 		Number of innovation projects being undertaken;</p>
<p style="text-indent: -0.25in; margin-left: 1in" class="MsoNormal"><span style="font-family: Wingdings">Ø      		</span> 		Average time to market;</p>
<p style="text-indent: -0.25in; margin-left: 1in" class="MsoNormal"><span style="font-family: Wingdings">Ø      		</span> 		Number of patent applications per year;</p>
<p style="text-indent: -0.25in; margin-left: 1in" class="MsoNormal"><span style="font-family: Wingdings">Ø      		</span>  		Percent of sales from new products or services.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">The assumption  		underlying process measurement is that doing the right activities will  		lead to improved business results.  The problem, however, is that it’s  		difficult to find the right activities to measure as the right leading  		indicators.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">And putting too  		much emphasis on process measures often leads to counter-productive  		business results.  For example, measuring the percent of sales from new  		products or services rewards product <em>churning</em> &#8212; the substitution  		of a new product for an older product that may not have needed  		replacement.  The new products substitute for the old, generating  		expense without adding any revenue.  When this happens, new products can  		actually contribute to <em>reduced</em> profitability.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal"><strong> 		Project Measures  		– returns from specific projects.</strong></p>
<p style="text-indent: 0.5in" class="MsoNormal"><strong> 		 </strong></p>
<p style="text-indent: 0.5in" class="MsoNormal">Project measures  		are especially prevalent in industries, like pharmaceuticals, where  		innovative efforts are undertaken in large and discrete projects.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">In these  		situations, there are a number of tools that can provide a measure of  		project-based innovation performance.  In their recent book <em>Payback,</em>  		BCG consultants Jim Andrew and Hal Sirkin describe the “cash curve” for  		different kinds of projects.  This builds on the “breakeven time”  		concept first developed by Hewlett Packard in the mid-1980s. In both  		measures, the idea is to minimize early investment and maximize cash  		returns.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">It sounds  		simple, but it’s surprising how many major innovations become cash  		traps.  Andrew and Sirkin highlight such products as TiVo, Motorola’s  		Iridium Satellite Phone, and the Supersonic Concorde as innovations  		which had a small chance of success from the start because of the high  		upfront investments required.  On the other hand, Apple made a number of  		decisions in its iPod development that created the conditions for an  		extremely profitable new product.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">Project measures  		tend to treat each innovation as a separate business, and measure  		returns on that basis.  For most companies, however, innovation projects  		are embedded into departments that have many other responsibilities as  		well, like marketing, engineering, or sales.  In these situations, it’s  		both impractical and inaccurate to allocate shared investments between  		projects.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">All three kinds  		of measures have their advantages and their drawbacks.  Many experts  		recommend using a dashboard or scorecard that contains a combination of  		results, process, and project measures.  The situation for most  		organizations currently, however, is a much more <em>ad hoc</em> approach  		to determining the metrics of innovation success.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">How do <em>you</em>  		measure innovation performance?  Drop me a line if you’d like to discuss  		your approach – we’re collecting information for our next Idea-to-Profit  		Summit in May.</p>
<p class="MsoNormal">
<p class="MsoNormal"><strong> 		More  		Information:</strong></p>
<p class="MsoNormal"><strong> 		 </strong></p>
<ol type="1" start="1" style="margin-top: 0in; margin-bottom: 0in">
<li class="MsoNormal">If you’re  			interested in the way innovation is measured in economies, rather  			than companies, Gavin Cameron, of Nuffield College at Oxford  			University, provided a survey of Innovation and Economic Growth.   			That’s available 			<a style="color: blue; text-decoration: underline" href="http://hicks.nuff.ox.ac.uk/users/cameron/papers/empiric.pdf">  			here</a>.</li>
<li class="MsoNormal">In December  			06, the US Department of Commerce 			<a style="color: blue; text-decoration: underline" href="http://www.commerce.gov/opa/press/Secretary_Gutierrez/2006_Releases/December/06_Gutierrez_Innovation_Advisory_Panel_rls.htm"> 			launched</a> an industry/ academy effort to look at the way we  			measure innovation in the US.</li>
<li class="MsoNormal">Business  			Week did several articles on company measurement do’s and don’ts.   			Here’s one of 			<a style="color: blue; text-decoration: underline" href="http://www.businessweek.com/innovate/content/apr2006/id20060428_377270.htm?chan=search">  			them</a>, from which I took the Motorola quote above.</li>
<li class="MsoNormal">The book <em> 			Payback</em> by Andrew and Sirkin is available from Amazon 			<a style="color: blue; text-decoration: underline" href="http://www.amazon.com/Payback-Innovation-James-P-Andrew/dp/1422103137/sr=8-3/qid=1170018637/ref=pd_bbs_sr_3/104-9386895-6928700?ie=UTF8&#038;s=books"> 			here.</a></li>
</ol>
<p class="MsoNormal">
<p><!--mstheme--> 	 	 		<!--mstheme--><font face="Palatino Linotype"> 		</font></p>
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		<title>Netflix, Blockbuster and Video on Demand</title>
		<link>http://www.mohrcollaborative.com/ice-update/netflix-blockbuster-and-video-on-demand</link>
		<comments>http://www.mohrcollaborative.com/ice-update/netflix-blockbuster-and-video-on-demand#comments</comments>
		<pubDate>Mon, 22 Jan 2007 13:15:42 +0000</pubDate>
		<dc:creator>emankin</dc:creator>
				<category><![CDATA[ICE Update]]></category>

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		<description><![CDATA[<p>Back in  			April of 2004, Reed Hastings, Netflix’ CEO, announced that the  			company would provide a video-on-demand (VOD) service in 2005.    			Hastings maintained that the company had always intended to provide  			VOD services – the use of DVDs and the assistance of the U.S. Post  			Office was an interim step towards a disk-free future.</p>
<p class="MsoNormal" style="text-indent: 0.25in">On January  			16, 2007 (two years late), Netflix announced that its VOD service  			was finally available.</p>
<p class="MsoNormal"><span style="font-size: 14pt"> 			&#8221;This is a big moment for us … I have always envisioned us heading  			in</span>&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p>Back in  			April of 2004, Reed Hastings, Netflix’ CEO, announced that the  			company would provide a video-on-demand (VOD) service in 2005.    			Hastings maintained that the company had always intended to provide  			VOD services – the use of DVDs and the assistance of the U.S. Post  			Office was an interim step towards a disk-free future.</p>
<p class="MsoNormal" style="text-indent: 0.25in">On January  			16, 2007 (two years late), Netflix announced that its VOD service  			was finally available.</p>
<p class="MsoNormal"><span style="font-size: 14pt"> 			&#8221;This is a big moment for us … I have always envisioned us heading  			in this direction. In fact, I imagined we already would be there by  			now.&#8221;</span></p>
<p align="right" class="MsoNormal" style="text-align: right"><span style="font-size: 10pt"> 			Reed Hastings, Netflix CEO, in <em>The New York Times, </em>16 Jan 07.</span></p>
<p class="MsoNormal" style="text-indent: 0.25in">Netflix  			subscribers will be able to choose from about 1000 titles, and the  			service will stream the movies to personal computers.  There will be  			no additional charge for the service, but the number of hours of VOD  			movies you can watch will depend on your current service plan – 18  			hours per month for most current Netflix subscribers, fewer hours  			for those with the basic plan.</p>
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<p class="MsoNormal">
<p align="center" class="MsoNormal" style="text-align: center"><span style="font-size: 14pt"> 			Netflix’ “Watch Now” Service</span></p>
<p class="MsoNormal"><span style="font-size: 14pt"> 			          </span> 			Netflix  			expects to spend an extra $40 million in 2007 on its streaming  			service, which does not please stock analysts.  They are downgrading  			their ratings on the stock, and its price is down more than 12  			percent in January alone.</p>
<p class="MsoNormal" style="text-indent: 0.5in">But Netflix  			has prospered during a tumultuous time in the business that it  			pioneered.  Over the last three years:</p>
<p class="MsoNormal" style="text-indent: -0.25in; margin-left: 39pt"><span style="font-family: Symbol">·        			</span> 			Netflix has  			increased its subscriber base from around two million to over 6  			million households;</p>
<p class="MsoNormal" style="text-indent: -0.25in; margin-left: 39pt"><span style="font-family: Symbol">·        			</span> 			Wal-Mart  			entered the business and then withdrew (it now recommends Netflix);</p>
<p class="MsoNormal" style="text-indent: -0.25in; margin-left: 39pt"><span style="font-family: Symbol">·        			</span>  			Blockbuster  			entered the business, and now has about 2 million subscribers.</p>
<p class="MsoNormal" style="text-indent: 33pt; margin-left: 3pt">Netflix  			earned about $12 million in net profits in the third quarter of  			2006.  Blockbuster, on the other hand, lost about $10 million in the  			same period. Netflix’ market capitalization is $1.5 billion.   			Blockbuster’s is half that, at $780 million.</p>
<p class="MsoNormal" style="text-indent: 33pt; margin-left: 3pt">Netflix’  			current position demonstrates the enduring value of being first.  			Most analysts and investors expected the company to crumble when<span style="color: navy">  			</span>brand names like Wal-Mart and Blockbuster both entered the  			DVD-by-mail business.  Netflix stock lost 75 percent of its value  			during the course of 2004, in expectation that these big names would  			soon dwarf Netflix in the business that it had created.</p>
<p class="MsoNormal" style="text-indent: 33pt; margin-left: 3pt">That didn’t  			happen.  Instead, the company rebounded and tripled its subscriber  			base in the period.   With this large base, and the recent launch of  			its “Watch Now” service, Netflix becomes the dominant company in VOD  			as that technology begins its slow migration to the mainstream.    			There are other competitors in the business, with names like  			CinemaNow, MovieFlix, Movielink, and Vongo, but none of them have  			anywhere close to the reach of Netflix.</p>
<p class="MsoNormal" style="text-indent: 33pt; margin-left: 3pt">VOD, of  			course, is still in its early days.  As is the case with many  			emerging technologies, its appeal is quite limited.  There aren’t  			many movies to choose from &#8212; Netflix offers 70,000 titles on DVD,  			as opposed to 1000 on VOD.  Movie studios release their newest and  			most popular titles on DVD, so the quality of these 1000 titles is  			not very high – think “B” movies and some classics like “Amadeus”  			and “Bridge on the River Kwai.”</p>
<p class="MsoNormal" style="text-indent: 33pt; margin-left: 3pt">And most of  			Netflix subscribers aren’t all that interested in the service.  Few  			people currently watch movies on their PC – television is the  			preferred medium.  And, because the movies are streamed rather than  			downloaded, subscribers can only watch movies when they are  			connected to the internet.</p>
<p class="MsoNormal" style="text-indent: 33pt; margin-left: 3pt">But Netflix’  			“Watch Now” service allows it to reposition the threat from VOD, as  			a technology that undermines DVD-by-mail, into an additional  			distribution channel for the company.  And the VOD business should  			have even lower operating costs than DVD-by-mail &#8212; there are no  			people or postal services involved in delivering movies on the  			internet.</p>
<p class="MsoNormal" style="text-indent: 33pt; margin-left: 3pt">Blockbuster  			is innovating too, but it’s going in the other direction.  The  			company launched its “Total Access” program in the fourth quarter of  			2006.  This allows DVD-by-mail customers to exchange their DVDs at  			Blockbuster stores rather than mail them in.  Blockbuster is  			integrating its 8500 rental stores as another distribution channel  			for its subscription business.</p>
<p class="MsoNormal" style="text-indent: 33pt; margin-left: 3pt">“Total  			Access” is a wonderful program for subscribers, since it gives them  			immediate access to movies at the store for no charge.  Since  			launching the program with an aggressive marketing and couponing  			campaign on 1 November, the company has been able to increase its  			subscriber base by almost 50 percent &#8212;  from 1.5 million on 30 Sep  			06 to 2.2 million by 1 Jan 07.  Its stock price has also gone up  			more than 30% over this period.</p>
<p class="MsoNormal" style="text-indent: 33pt; margin-left: 3pt">As Harvard  			Professor Clayton Christensen has noted, disruptive technologies are  			usually developed by new entrants.  Netflix’ “Watch Now” service  			demonstrates a phenomenon that has historically been quite rare in  			commercializing innovation – a dominant company introducing  			technology that undermines its existing business model.</p>
<p class="MsoNormal"><span style="font-size: 14pt"> 			“Investors are rightfully scared of single-model companies.”</span></p>
<p align="right" class="MsoNormal" style="text-align: right"><span style="font-size: 10pt"> 			Netflix CEO Reed Hastings, in <em>The New York Times</em>, 16 Jan 07</span></p>
<p class="MsoNormal" style="text-indent: 33pt; margin-left: 3pt">Blockbuster  			is trying to make the best use of the fixed assets and established  			procedures that it has, which is the more common response of  			established firms to new technologies.  It’s hard to see, though,  			how Blockbuster’s service can profitably compete with the very low  			distribution costs of video-on-demand.</p>
<p class="MsoNormal">
<p class="MsoNormal"><span style="font-size: 14pt"> 			More information:</span></p>
<p class="MsoNormal">
<ol type="1" style="margin-top: 0in; margin-bottom: 0in" start="1">
<li class="MsoNormal"><em> 				The New  				York Times’</em>  				story on Netflix’ new VOD service, published on 16 Jan 07, is 				<a style="color: blue; text-decoration: underline" href="http://www.nytimes.com/2007/01/16/technology/16netflix.html?_r=1&#038;oref=slogin"> 				here</a>.</li>
<li class="MsoNormal">Blockbuster 3q earnings report, with a description of its total  				access program, is 				<a style="color: blue; text-decoration: underline" href="http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=104&#038;STORY=/www/story/11-02-2006/0004465547&#038;EDATE="> 				here</a>.</li>
<li class="MsoNormal">On  				Saturday, 20 Jan 07, <em>The New York Times </em>published an  				interview with Blockbuster CEO John F. Antioco.  That’s 				<a style="color: blue; text-decoration: underline" href="http://www.nytimes.com/2007/01/20/business/20interview.html?th&#038;emc=th"> 				here</a>.</li>
<li class="MsoNormal">I wrote  				a couple of previous updates on Netflix in 2004.  One, on  				Netflix and VOD, is 				<a style="color: blue; text-decoration: underline" href="http://www.biz-architect.com/netflix_vs_vod.htm"> 				here</a>.  Another, on the competitive dynamics in the industry,  				is 				<a style="color: blue; text-decoration: underline" href="http://www.biz-architect.com/netflix_tryin_to_get_older.htm"> 				here</a>.</li>
</ol>
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		<title>The Chevy Volt Electric Vehicle</title>
		<link>http://www.mohrcollaborative.com/ice-update/the-chevy-volt-electric-vehicle</link>
		<comments>http://www.mohrcollaborative.com/ice-update/the-chevy-volt-electric-vehicle#comments</comments>
		<pubDate>Mon, 15 Jan 2007 17:40:08 +0000</pubDate>
		<dc:creator>emankin</dc:creator>
				<category><![CDATA[ICE Update]]></category>

		<guid isPermaLink="false">http://mohrcollaborative.com/2007/03/02/the-chevy-volt-electric-vehicle/</guid>
		<description><![CDATA[<p><span style="font-size: 14pt"> 		“We couldn&#8217;t afford to lose any more money on a program that appealed to  		a very small number of people. As great as it was, it would go about 100  		miles and take about six to eight hours to charge.”</span></p>
<p align="right" style="text-align: right" class="MsoNormal"><span style="font-size: 10pt"> 		General Motors Spokesman Dave Barthmuss on the EV-1 in <em>The New York  		Times, </em>29 Sep 05</span></p>
<p class="MsoNormal"><span style="font-size: 10pt"> 		 </span></p>
<p class="MsoNormal">Just  		15 months after Mr Barthmuss explained why GM’s EV-1 electric vehicle  		had no place in the company’s future, GM is back with a&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p><span style="font-size: 14pt"> 		“We couldn&#8217;t afford to lose any more money on a program that appealed to  		a very small number of people. As great as it was, it would go about 100  		miles and take about six to eight hours to charge.”</span></p>
<p align="right" style="text-align: right" class="MsoNormal"><span style="font-size: 10pt"> 		General Motors Spokesman Dave Barthmuss on the EV-1 in <em>The New York  		Times, </em>29 Sep 05</span></p>
<p class="MsoNormal"><span style="font-size: 10pt"> 		 </span></p>
<p class="MsoNormal">Just  		15 months after Mr Barthmuss explained why GM’s EV-1 electric vehicle  		had no place in the company’s future, GM is back with a mass production  		electric vehicle, the Chevy Volt.</p>
<p class="MsoNormal"><span style="font-size: 10pt"> 		 </span></p>
<p class="MsoNormal">
<p align="center" style="text-align: center" class="MsoNormal"><img src="http://www.biz-architect.com/chevy_volt_files/image001.jpg" /></p>
<p align="center" style="text-align: center" class="MsoNormal">
<p align="center" style="text-align: center" class="MsoNormal"><span style="font-size: 14pt"> 		Bob Lutz introducing the Volt at Detroit Auto Show, Jan 07</span></p>
<p align="center" style="text-align: center" class="MsoNormal"><span style="font-size: 14pt"> 		 </span></p>
<p style="text-indent: 0.5in" class="MsoNormal">The Volt will be  		powered by GM’s “E-flex” design, which the company plans to incorporate  		not just into the Volt but also into additional models to be produced by  		Saturn and GMC.</p>
<p class="MsoNormal">
<p class="MsoNormal">The  		only problem, and it’s a significant one, is that the battery technology  		is not ready yet.  GM has a vehicle design but lacks the technology to  		power it.</p>
<p class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">The company’s  		suppliers are working on it, however.  GM has contracted with a range of  		smaller companies, with names like A123 Systems and Energy Conversion  		Devices, to deliver a lithium ion battery that can run one of its  		electric vehicles for forty miles before requiring a charge.</p>
<p class="MsoNormal">
<p class="MsoNormal">Back  		in October 2005, Ed Tuttle predicted the rise of these kind of “plug-in”  		hybrids.  Ed is a Managing Principal at Analysis Group and follows the  		electric vehicle industry closely.   I recently asked him what he  		thought of the Volt, and he noted:</p>
<p class="MsoNormal">
<p style="margin-left: 0.5in" class="MsoNormal"><span style="font-size: 14pt"> 		“I am pretty excited about the Volt.  My main reason is the architecture  		&#8211; it&#8217;s a modular serial hybrid, meaning that the ICE [internal  		combustion engine] can work at optimal efficiency as a generator, the  		e-drive can be &#8220;pure,&#8221; and the ICE unit can be replaced in later  		applications with a diesel, a fuel cell or anything else that can  		generate the electricity.  </span></p>
<p style="margin-left: 0.5in" class="MsoNormal"><span style="font-size: 14pt">  		 </span></p>
<p style="margin-left: 0.5in" class="MsoNormal"><span style="font-size: 14pt"> 		“E-drive with a modular generator is much more the future than parallel  		hybrids where all the ICE drive apparatus (transmission, etc) is still  		in place along with the e-drive.  So I like the fact that GM is working  		with a hybrid that feels like it has a future rather than parallel  		hybrids, which just feel like the final evolution of the traditional ICE  		architecture….</span></p>
<p style="margin-left: 0.5in" class="MsoNormal"><span style="font-size: 14pt"> 		 </span></p>
<p style="margin-left: 0.5in" class="MsoNormal"><span style="font-size: 14pt"> 		“My fear for GM would be that they get to market first but make some  		poor specification decisions and/or fail to adapt and improve fast  		enough and find that later adopters of the architecture eat their  		lunch.”</span></p>
<p align="right" style="margin-left: 0.5in; text-align: right" class="MsoNormal"><span style="font-size: 10pt"> 		Ed Tuttle email 11 Jan 07</span></p>
<p align="right" style="margin-left: 0.5in; text-align: right" class="MsoNormal"><span style="font-size: 10pt">  		 </span></p>
<p style="text-indent: 0.5in" class="MsoNormal">Personally, I  		would like the Volt to succeed.  GM’s announcement is audacious and  		points to a desire for big innovations from a company that has been  		lacking them for a long time.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">Still, I  		wouldn’t buy GM stock on the promise of the Volt or the E-drive system.   		The Volt tries to “schedule invention” by anticipating breakthroughs in  		battery technology, and this is a classic pitfall in product  		development.  When the invention arrives, it often comes with a  		different form or in a different timeframe than managers had  		anticipated.</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">GM acknowledges  		this unusual deficiency – it can’t say when the Volt will be produced,  		or even give a sense of how much it will cost.  The company can,  		however, demonstrate its commitment to this radically new vehicle  		platform.   After all, it’s still the largest auto manufacturer in the  		world (although it will probably lose that title to Toyota in 2007).</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p style="text-indent: 0.5in" class="MsoNormal">And this kind of  		public commitment from large automakers is vital in creating widespread  		acceptance of electric vehicles.  As Felix Kramer, who founded the  		non-profit group CalCars, told <em>The New York Times</em>:</p>
<p style="text-indent: 0.5in" class="MsoNormal">
<p class="MsoNormal"><span style="font-size: 14pt"> 		&#8220;We commend GM for being the first out of the starting gate in the  		great plug-in car race of 2007&#8221;</span></p>
<p align="right" style="text-align: right" class="MsoNormal"><span style="font-size: 10pt"> 		Felix Kramer in <em>The New York Times, </em>7 Jan 07</span></p>
<p align="right" style="text-align: right" class="MsoNormal"><span style="font-size: 10pt">  		 </span></p>
<p class="MsoNormal">
<p class="MsoNormal"><strong> 		More  		Information: </strong></p>
<p class="MsoNormal">
<ol type="1" start="1" style="margin-top: 0in; margin-bottom: 0in">
<li class="MsoNormal">This is the  			third part of a series on innovation and electric vehicles.  			<a style="color: blue; text-decoration: underline" href="http://www.biz-architect.com/electric_vehicles_and_early_adopters.htm"> 			The first part</a> looked at lead users in California.  The 			<a style="color: blue; text-decoration: underline" href="http://www.biz-architect.com/electric_vehicles_crossing_the_chasm.htm"> 			second part</a> looked at electric vehicles “crossing the chasm.”</li>
<li class="MsoNormal">Here’s a  			link to a page that contains a 			<a style="color: blue; text-decoration: underline" href="http://mohrcollaborative.com/1.	http:/www.evworld.com/view.cfm?page=article&#038;storyid=1166"> 			video</a> of Rick Wagoner of GM introducing the Chevy Volt.</li>
<li class="MsoNormal">Recent  			reporting on the Volt comes from a 7 Jan 07 story in <em>The New York  			Times</em>.  That’s available 			<a style="color: blue; text-decoration: underline" href="http://www.nytimes.com/2007/01/07/automobiles/autoshow/07VOLT.html">  			here</a>.</li>
<li class="MsoNormal">My December  			05 update on General Motors and its brushes with innovation is 			<a style="color: blue; text-decoration: underline" href="http://www.biz-architect.com/missing_innovation_in_the_impala.htm"> 			here</a>.</li>
<li class="MsoNormal">Ed Tuttle is  			a Managing Principal at Analysis Group, Inc.  Their website is 			<a style="color: blue; text-decoration: underline" href="http://www.ag-inc.com/">  			here</a>.</li>
</ol>
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